Last Updated: 2025.12.07.
This SLA outlines service performance commitments for Lean Maintenance Scheduler.
1. Service Availability
Target uptime: 99% monthly, excluding:
- Scheduled maintenance
- Emergency maintenance
- External or force majeure events
2. Support
| Support Type | Availability |
| Email Support | answer within 24-48h |
| Ticket System | 24/7 Submission |
4. Backups
Data is backed up at every 12 hours and retained 1 week.
5. Exclusions
This SLA does not apply to:
- Customer hardware or internet issues
- Unsupported device environments
- Beta features
- Misuse or unauthorized configuration
6. Changes
We may revise this SLA to improve clarity or service performance.